Returns

Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@kilim.jp. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kilim.jp.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@kilim.jp.

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FROM PAST TO PRESENT

Oriental Rugs

The meeting of human labor with what nature offers us turns into art. The materials used in our carpets are carefully selected from various geographies, and the magnificent oriental rugs from the past to the present come to life on woven- looms.

We bring you the history of oriental carpets, the stories behind them, and the unique differences or common points between them, which fascinate us all.

We are happy to present our hospitality, which our culture has taught us and experienced from generation to generation, accompanied by magnificent works of art. We place you in the center of the past and the future.

We are happy to present our hospitality, which our culture has taught us and experienced from generation to generation, accompanied by magnificent works of art. We place you in the center of the past and the future.

RUG COLLECTION
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FROM PAST TO PRESENT

Oriental Rugs

The meeting of human labor with what nature offers us turns into art. The materials used in our carpets are carefully selected from various geographies, and the magnificent oriental rugs from the past to the present come to life on woven- looms.

We bring you the history of oriental carpets, the stories behind them, and the unique differences or common points between them, which fascinate us all.

We are happy to present our hospitality, which our culture has taught us and experienced from generation to generation, accompanied by magnificent works of art. We place you in the center of the past and the future.

We are happy to present our hospitality, which our culture has taught us and experienced from generation to generation, accompanied by magnificent works of art. We place you in the center of the past and the future.

MODERN RUG COLLECTION
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FROM PAST TO PRESENT

Oriental Rugs

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CUSTOMIZED RUGS >>

ISLAMIC RUGS FAMILY

Mamluk

The Renaissance of Islamic Art. From the time of the Prophet Muhammad until today, Islam has represented a way of life, an all-encompassing approach to life itself. The era’s dedication to the philosophy and message of Islam is mirrored in its art, which is predominantly ordered, symmetrical, and geometric in conception and execution.

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Message from the President

A message from the president about ARARAT's mission and vision;
The Oriental rug market was mainly based in Europe and the US, and most of the oriental rug production was to meet the demands of the Western market. But what about Eastern markets?

Since we started the oriental rug business in Japan, my viewpoint on rug production has changed. Unlike other modern countries where mechanization has wiped out artisans, Japan, through ups and downs, has managed to pass down the centuries-old unique handicraft culture from generation to generation; preserving traditional techniques continues today while incorporating materials and designs in line with modern times.

Kimono is quite a good example; some workshops in Kyoto, such as Kawashima Orimono, were established more than 200 years ago and still thrive today.When my father went to Germany for his Ph.D. work at Bochum University, he realized that the rugs and kilims he surrounded in his childhood were an art for Westerners. But it was just daily use materials for him.Like my father in Germany, having spent nearly half of my life in Japan and learning its culture, I have realized that there is a greater meaning in what we do. We are keeping the art of handcrafted rug-making alive in an ever-growing mass production and consumption era.With about 80%-90% of the world’s oriental carpet production moving to countries such as India, Nepal, Pakistan, and Bangladesh, the demand for niche hand-woven carpets in Anatolia has increased.With the decrease in carpet weaving ateliers and weavers in Anatolia, Ararat Rugs has become one of the rare manufacturers in the region.As we mainly produce oversized and custom-made carpets, we could produce more classical ones than we planned, even in the market that shrank during the Covid period. This stock enabled us to survive and continue producing new orders.Unfortunately, after the big earthquake in southeastern Anatolia in 2023, weaving ateliers and weavers decreased over time. From 2024 onwards, our new Mission is to establish new workshops and encourage and train young people to become weavers.February 2024
President and CEO
Hakan KARAR

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